Network Connect Support
Help with your account, business profile, referrals, messages and use of the Network Connect app.
Contact support
Need help with Network Connect? Email our support team with a brief description of the problem.
Help us investigate
To help us understand the issue, please include:
- The email address linked to your account.
- Your device model and operating-system version.
- The version of Network Connect you are using.
- What you were trying to do and what happened.
- A relevant screenshot, where helpful.
Do not send passwords, security codes or full payment-card details. Remove other people’s private information from screenshots.
We aim to acknowledge support enquiries within two working days. Complex cases may take longer.
Frequently asked questions
Find help with common account, business and app questions.
I cannot sign in
Check that your email address is entered correctly, then use the password-reset option if needed. If the reset email does not arrive, check your spam or junk folder.
If you still cannot sign in, contact support using the email address linked to your account.
How do I update my profile or business listing?
Open the relevant profile or business listing in the app and use its editing options. Update your details and save your changes.
If you cannot change a particular field, contact support and explain which information needs correcting.
How do referrals and job enquiries work?
To recommend a business, select a Network Connect member, choose the business category and business, then send the referral. Once the recipient accepts it, the business appears in their favourites.
Job enquiries let you send details of the work you need to a business. Check the recipient and your enquiry before sending. A response or acceptance is not guaranteed.
How do I report a user, business or message?
Email support with the user or business name, a description of your concern, the date and any relevant screenshot.
If someone is in immediate danger, contact the appropriate emergency service.
How do I cancel a paid service or get billing help?
For help with a business subscription or payment, contact support with your business name, the email address linked to your account and the payment date.
Do not include full payment-card details. Tell us how you made the payment so we can help you find the appropriate next step.
How do I delete my account?
Use the account-deletion option in the app. If you cannot access your account or need help, email support from your registered email address.
Read our Privacy Policy for information about data deletion and retention.
Privacy and safety
Read our Privacy Policy to learn how we collect and use personal information.
For a data-protection request, email privacy@networkconnect.app.
Never share your password or one-time security codes. Network Connect support will not ask for your complete password or full payment-card number.